Returns & Refunds

Last updated: February 21, 2023

Thank you for shopping at GearX! We value your business and aim for your complete satisfaction with your purchase. If you are unsatisfied, we have a 30-day return policy for all items. Kindly read the following guidelines attentively:

1. Return Eligibility: To be eligible for a return with GearX, the item must be unused, in the same condition that you received it, and in the original packaging. Some items, such as personalized or custom-made products, are not eligible for return. If you are unsure about an item’s eligibility for return, please contact us at [email protected] or call us at 786 870 1546.
2. Return Process: To initiate a return with GearX, please use the Return Center or email us at [email protected] with your order number and reason for the return. We will respond with instructions on how to proceed. Once we receive the item and verify its eligibility for return, we will issue a refund to your original payment method within 5 business days. Please note that shipping fees are non-refundable.
3. Return Shipping: You are responsible for the cost of return shipping with GearX, unless the item received was damaged, defective, or incorrect. In these cases, we will cover the return shipping cost.
4. Order Processing and Cancellation: At GearX, we process orders within 2 business days of receiving them. If you need to cancel an order, please do so within 2 days of placing it by contacting us at [email protected] or calling us at 786 8701 546. After this period, we cannot guarantee cancellation, and you may be responsible for the cost of shipping and return.

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us at [email protected] or call us at 786 870 1546. We are always here to assist you and value your business.

To initiate a return, please visit our returns center by clicking the provided link. You will need to enter your order number and email address to start the process. Select the items you wish to return and follow the instructions provided. Once your return request is approved, you will receive a confirmation email containing shipping instructions.